Privacy Policy

1. Introduction

O Residence ("we", "our", or "us") operates a property management platform for renting properties and rooms. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our mobile application and services.

By using our application, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect the following personal information:

• Account Information: Username, email address, password, and display name
• Contact Information: Mobile phone number
• Profile Information: Profile photos, comments, and other information you choose to provide
• Property Information: Property listings, addresses, location data, and property-related content you submit
• Booking Information: Reservation details, booking history, and payment-related information

2.2 Location Information

Our application uses Google Maps API to provide location-based services. We may collect and process:

• Geographic coordinates (latitude and longitude) when you search for properties or submit property listings
• Address information you provide or select through map interactions
• Location data from Google Maps services for property search and display

Note: Location data is used solely to provide property search and mapping functionality. We do not continuously track your location without your explicit action.

2.3 Automatically Collected Information

When you use our application, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages visited, features used, time spent on the app)
• IP address and browser type
• Authentication tokens and session information stored locally on your device

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our property rental services
• Account Management: To create and manage your account, authenticate your identity, and process your requests
• Property Listings: To display property listings, enable property searches, and facilitate bookings
• Communication: To send you service-related notifications, respond to your inquiries, and provide customer support
• Location Services: To provide map-based property search and location-based features using Google Maps
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

4.1 Local Storage

Our application uses browser local storage to store authentication tokens and user session information on your device. This information is stored locally to maintain your login session and improve app performance.

4.2 Server Storage

Your personal information is stored on secure servers operated by us or our service providers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

4.3 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Third-Party Services

5.1 Google Maps API

Our application integrates with Google Maps API to provide mapping and location services. When you use location-based features, Google may collect certain information in accordance with their Privacy Policy. We encourage you to review Google's Privacy Policy at https://policies.google.com/privacy.

Google Maps data is used solely for:

• Displaying property locations on maps
• Geocoding addresses to coordinates
• Reverse geocoding coordinates to addresses
• Providing location-based search functionality

5.2 Other Third-Party Services

We may use other third-party services to support our application functionality. These services have their own privacy policies, and we encourage you to review them.

6. Cookies and Tracking Technologies

Our application may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Maintain your login session
• Remember your preferences
• Analyze app usage and performance
• Provide personalized content

You can control cookie settings through your device or browser preferences. However, disabling cookies may affect certain features of our application.

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our application and conducting our business
• Property Listings: Property information you submit may be displayed publicly on our platform
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have explicitly consented to the sharing of your information

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your personal information through your account settings
• Data Requests: You can contact us to inquire about your personal data and how it is processed
• Opt-Out: You can opt-out of certain communications and data processing activities
• Location Services: You can control location permissions through your device settings

To exercise these rights, please contact us using the contact information provided below.

9. Account and Data Deletion

If you wish to delete your account or request deletion of your personal data, please contact us directly at info@oresidenceegypt.com or call us at +201287777120.

Upon receiving your request, we will:

• Verify your identity to ensure the request is legitimate
• Process your deletion request within 30 days
• Delete or anonymize your personal information from our systems
• Notify you once the deletion is complete

Note: Some information may be retained for legal, regulatory, or legitimate business purposes (such as transaction records for accounting purposes) even after account deletion. We will inform you of any such retention when processing your request.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the application or via email (for significant changes)

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email:info@oresidenceegypt.com
• Phone:+201287777120
• Address: Top 90, 5th Settlement, New Cairo, Egypt

We will respond to your inquiries within a reasonable timeframe.

14. Consent

By using O Residence application, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.

© O Residence 2026. All Rights Reserved.